Privacy Policy – Khadamaty
Effective Date: August 4, 2025
Khadamaty, owned by Afaq Al-Tatawor for Websites and Portals, is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, and protect your data when using our mobile application.
1. Information We Collect
When you use the Khadamaty app, we may collect the following information:
Full name and phone number – used for registration, verification, and communication.
Location data – with your explicit permission, used only to determine your service address.
Images – captured through your device’s camera to help technicians understand the issue.
Requested service type and category.
Service request records and invoice history.
Note: We do not collect or store any credit card or payment data. All payments are currently made in cash only.
2. How We Use the Information
Your data is used solely for the following purposes:
Processing and assigning service requests.
Allowing secure communication between the customer and the assigned technician (phone numbers are visible only after assignment).
Maintaining accurate records of services and invoices.
Sending notifications regarding order status, service updates, and internal promotional offers.
Complying with legal and regulatory obligations, when applicable.
We do not track your behavior or usage across other apps or websites.
3. Data Sharing
We do not sell or share your personal data with any third parties for advertising or marketing purposes.
The app utilizes external service providers to perform core functionality such as location-based services and SMS verification (e.g., for logging in or assigning service areas).
Your data may be disclosed only when required to do so by law, regulation, or government request.
4. App Permissions
The app may request the following permissions, all of which are strictly necessary for core functionality:
Location (GPS) – only while using the app, to confirm your address.
Camera – to capture and send service-related images.
Notifications – to inform you about service status, order updates, or exclusive in-app promotions.
We do not request access to your microphone, photo gallery, or background location tracking.
5. Data Security
Your information is securely stored using industry-standard security practices. We implement measures to prevent unauthorized access and ensure data integrity.
We do not use analytics or advertising tools that track your activity across apps or websites.
6. Account Deletion
You may delete your account at any time through the app settings. However, service request logs and invoice records may be retained as required for operational, legal, or financial recordkeeping purposes.
7. Changes to This Privacy Policy
We may modify this Privacy Policy at any time to reflect changes in our features, services, legal obligations, or internal practices.
We encourage users to review this page periodically. Continued use of the Khadamaty app after any modifications means you acknowledge and accept the updated terms.
8. Age Restrictions
The app is intended for users 18 years of age and older. We do not knowingly collect data from children under the age of 18.
9. Contact Us
If you have any questions about this Privacy Policy or would like to request deletion or access to your data, please contact us:
📧 office@khadamatyjo.com
🌐 www.khadamatyjo.com
📞 +962798667555